Terms & Conditions

ARRANGE TRAVEL INSURANCE – It is highly recommended that you arrange Travel Insurance to cover all guests. This may help protect you if you need to cancel your holiday as we the owner may not refund you if they are not responsible for the cancellation and are unable to re-sell it ourselves.

YOU MUST NOT TRY TO SELL YOUR HOLIDAY TO SOMEONE ELSE – Only those named on the booking form will be allowed in the caravan. This means that if you have to cancel you cannot sell the holiday to someone else. They may sue you when they are not allowed into the caravan.

IF YOU HAVE TO CANCEL YOUR HOLIDAY BOOKING – If you cannot pay the deposit or balance of the holiday, or you are unable to honour the booking for any reason whatsoever, then please contact us immediately. This will give us more chance to re-sell the dates and will save us having to keep chasing you. They may even be able to offer payment by instalments if you require help spreading the cost but shall be reivewed on a case by case basis. You may need to claim on your insurance in order to obtain a refund of any monies paid.

DO NOT ARRIVE BEFORE THE STATED ARRIVAL TIME – You will be denied access. The arrival time is there to allow for cleaning and to ensure everything is ready for your stay. 

If you do arrive at the site prior to your check in time you are free to expose the site and the surrounding area, but you will not be able to access the caravan.

CHECK THE CARAVAN WHEN YOU ARRIVE – If you find anything wrong please contact us immediately. This will protect you if things are found after you leave that you knew about.

If anything is damaged during your stay please contact us immediately so that they can arrange repair before the next guests.

Any damages not discussed during your stay will result in your security bond not being refunded.

KEEP THE CARAVAN CLEAN & SECURE – You have a responsibility to leave the caravan as you first find it. Prior to your stay the caravan should have been thoroughly cleaned. Always ensure that doors and windows are locked when you are not in the caravan.

USE OF GAS & ELECTRICITY – These are provided FREE FOR FAIR USE ONLY. In the event of excessive use of either Gas and/or Electricity you will face additional charges.

USE OF WIFI - Again this is provided free of charge to you, but fair use limits do apply. The wifi code and network id details are left in the caravan for you to connect. Any excessive use may result in additional costs.

If you are not sure if you may be likely to use a lot of Electricity or need new gas bottles then contact the owner immediately. Take care when the weather is cold, not to keep heating on when unattended or when rooms have reached a comfortable temperature.  

BE CONSIDERATE WITH YOUR FOOTWEAR – The park can get quite muddy and very sandy at times. Please use the shoe rack by the front door to prevent the flooring and upholstery getting excessively dirty. If they are deemed to be  overly dirty,  justifying a deep clean, then your security bond will be with held to cover these additional costs.

DO NOT FEED THE GULLS or other birds on the site – Feeding birds can be dangerous and creates extra mess on the site, which may be poisonous, it also causes nuisance and risks to other people on the caravan site.  

• No smoking or vaping within the caravan
• Strictly no drug taking allowed within the caravan
• PLASTICINE and other clay type products
• BB GUNS and other weapon type items that could cause damage or injury

• FELT TIP PENS & PAINTS - these MUST NOT be used unless there is adult supervision to ensure that there is no damage to the caravan

● You have extra guests, or pets, staying that have not been pre-registered

● You cause any nuisance to others, such as loud music or shouting

● You feed birds anywhere on the caravan site

● Anyone is found to be smoking in the caravan

● You park in areas other than those approved by the caravan site

● You breach any of the rules of the caravan site

● OR breach any of the other conditions listed below

● If you have a problem with anything in the caravan.

● If anything is Broken or Damaged during your stay, as the owner may be able to arrange repair or replacement during your stay. You may be charged for repairs or replacement.

● Site issues must be dealt with by the Site Office Staff, not the caravan owner. This may include resetting the Electric, for which you may be charged.

LEAVE THE CARAVAN CLEAN & SECURE – Prior to leaving the caravan please ensure that all kitchen equipment is clean and back in place, that all kitchen surfaces and caravan tables have been wiped clean, bins have been emptied as instructed, the floors have been hoovered and left clear of mess.

Cleaning products are situated in the kitchen cupboard for your use

The caravan should be left in the state you found it so that the cleaners don’t have to spend extra time and delay the next guests.

Failure to keep the caravan clean and tidy will result in the loss of your deposit.

Do not steal any property from the caravan or you will be charged and may face prosecution.

All doors and windows must be closed when you leave the caravan. Failure to do this risks the security of the caravan and the deposit may be withheld.

The owners/cleaners will take photographs of any mess or damage they find. Please respect their property.

DO NOT LEAVE LATER THAN THE STATED DEPARTURE TIME – You will be fined if you leave late as access is required by cleaners and the next guests may suffer delays in starting their holiday, for which they will expect compensation.

LEAVING THE CARAVAN BEFORE THE DEPARTURE DATE – If you leave the caravan before the departure date you will not be compensated unless this is due, in whole or in part, to us, the caravan owners, being unable to provide the advertised holiday.

Damage to the caravan or its contents, or the requirement of additional cleaning due excess mess WILL result in loss of full or partial deposit and may result in small claims court action to recover additional charges and replacement costs.